Terms and Conditions for Texting Practices

Effective Date: 2/1/25

1. Introduction: By opting in to receive text messages from [Your Practice Name], you agree to the following Terms and Conditions. These terms govern the use of text messaging for communication between you and [Your Practice Name] and ensure compliance with privacy and confidentiality standards.

2. Purpose of Texting: Text messages from Wellness Within are intended for administrative purposes only, including but not limited to:

• Appointment reminders

• Scheduling and rescheduling of sessions

• General inquiries regarding services

• Notifications related to office closures or policy updates

Texting is not intended for clinical discussions, crisis support, or urgent matters. If you require immediate assistance, please call 911 or a crisis hotline.

3. Consent and Opt-In By providing your phone number, you consent to receive text messages from Wellness Within. You may opt out at any time by replying "STOP" to any message. Standard message and data rates may apply depending on your mobile carrier.

4. Confidentiality and Privacy While we strive to protect your privacy and utilize a HIPAA compliant secure text messaging system, , text messaging is not a secure form of communication. By using this service, you acknowledge that:

• Messages may be viewed by unauthorized third parties (e.g., mobile carriers, individuals with access to your phone).

• Sensitive information should not be shared via text.

• Wellness Within is not responsible for any security breaches related to text messaging.

5. Message Frequency Message frequency will vary based on your interaction with our services. We will not send promotional or marketing messages without your explicit consent.

6. Liability and Disclaimers Wellness Within is not liable for:

• Delayed or undelivered messages due to technical issues.

• Any costs incurred due to message and data rates charged by your carrier.

• Any unauthorized access to text messages on your device.

7. Changes to Terms Wellness Within reserves the right to update these Terms and Conditions at any time. Continued use of our texting services constitutes acceptance of the revised terms.

8. Contact Information For any questions or concerns regarding these Terms and Conditions, please contact us at: [Your Practice Contact Information]

By using our text messaging services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions

 

 

Privacy Practices

Effective Date: 2/1/25

1. Introduction: Wellness Within is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Practices document explains how we collect, use, and protect your information.

2. Information: We Collect We may collect the following types of information:

• Personal information (name, contact details, date of birth, etc.)

• Health information relevant to your care

• Payment and billing information

• Communication records (emails, text messages, and phone call logs)

3. How We Use Your Information: Your information may be used for the following purposes:

• Providing and managing your care

• Scheduling and appointment reminders

• Billing and payment processing

• Compliance with legal and regulatory requirements

• Internal practice operations and quality improvement

4. How We Protect Your Information: We implement administrative, technical, and physical safeguards to protect your information, including:

• Secure storage systems

• Encrypted communication channels

• Limited access to authorized personnel only

5. Information Sharing: We do not sell or rent your information. We may share your information with:

• Other healthcare providers involved in your treatment

• Insurance companies for billing purposes

• Legal authorities when required by law

• Third-party service providers that support our operations (e.g., electronic health record systems)

6. Your Rights: You have the right to:

• Request access to your records

• Request corrections to your information

• Request restrictions on certain uses of your information

• Receive a copy of this privacy policy

7. Changes to This Privacy Policy We may update this policy periodically. Any significant changes will be communicated to you via our website or in-office notifications.

8. Contact Information If you have questions about our Privacy Practices, please contact us at: [Your Practice Contact Information]

By engaging with our services, you acknowledge that you have read, understood, and agreed to our Privacy Practices.

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